Terms & Conditions

These Terms and Conditions (“Terms”) set out the rules and regulations for the use of the Wise Energy Solutions Ltd website, products, and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree, you should not continue to use our website or services.

1. About Us

Wise Energy Solutions Ltd provides energy efficiency services including the installation of solar panels, air source heat pumps, boiler replacements, and insulation solutions across Lancashire and surrounding areas. We also assist households in accessing government-backed schemes and grants such as the Boiler Upgrade Scheme, Home Upgrade Grant, and ECO Government Grants.

Company details:
Wise Energy Solutions Ltd
302 Clifton Drive South
Lytham St. Annes
Lancashire, FY8 1LH
Email: [email protected]
Phone: 01253 804 151

2. Use of the Website

• The content on this website is for general information only and is subject to change without notice.
  
• We aim to ensure accuracy, but we do not guarantee that the information is always up to date, complete, or error-free.
  
• You agree not to misuse our website by introducing viruses, trojans, or other harmful material.
  
• We are not liable for any disruption or damage caused to your device or software as a result of using our website.
  

3. Services Provided

Wise Energy Solutions Ltd provides:

• Renewable energy installations (solar PV, air source heat pumps).
  
• Boiler replacements.
  
• Insulation services (cavity wall, internal wall, external wall).
  
• Guidance on and delivery of government-backed schemes and grants.
  

All services are subject to a written quotation and contract. Quotations are valid for 30 days unless otherwise stated.

4. Eligibility for Schemes and Grants

• Eligibility for government schemes (BUS, HUG, ECO) is determined by government regulations, Ofgem, local authorities, or energy companies.
  
• Wise Energy Solutions Ltd will assist in checking eligibility but cannot guarantee funding approval.
  
• Customers must provide accurate and truthful information to support applications. Supplying false information may lead to withdrawal of services.
  

5. Payments

• For unfunded customers (“private customers”), payment terms will be agreed prior to commencement of work.
  
• Payment must be made in full on completion unless otherwise stated in writing.
  
• Funded customers (ECO, BUS, HUG) may have all or part of their installation costs covered by grants. Where contributions are required, these must be paid before or upon completion of the installation.
  
• All prices include VAT unless otherwise specified.
  

6. Subcontractors

We may appoint approved subcontractors to carry out all or part of the installation. Where subcontractors are used:

• We will ensure they are qualified and compliant with all regulations.
  
• Your personal information will only be shared with them where necessary to complete the service.
  

7. Guarantees and Warranties

• All installations come with manufacturer warranties, typically up to 25 years for solar panels and 2–10 years for other products depending on the system installed.
  
• Workmanship warranties are provided by Wise Energy Solutions Ltd and are valid for the period specified in your contract.
  
• Guarantees may be invalidated if recommended maintenance is not carried out.
  

8. Customer Responsibilities

You agree to:

• Provide accurate information during quotation and installation.
  
• Allow access to your property at agreed times.
  
• Ensure your property is safe for our engineers to carry out work.
  
• Obtain any permissions (such as landlord consent) if you are not the property owner.
  

9. Liability

• Wise Energy Solutions Ltd is not liable for any indirect or consequential losses, including loss of profits, arising from the use of our services.
  
• We are not responsible for delays caused by external factors such as government approval processes, funding decisions, or supply chain issues.
  
• Our liability is limited to the value of the contract with the customer, except in cases of death or personal injury caused by our negligence.
  

10. Data Protection

We comply with the UK GDPR and the Data Protection Act 2018.

• Information collected is handled in accordance with our Privacy Policy.
  
• Personal data may be shared with funding bodies, Ofgem, utility companies, or subcontractors where necessary to deliver services.
  
• For full details, please review our [Privacy Policy].
  

11. Intellectual Property

• All content, logos, designs, and text on this website are the property of Wise Energy Solutions Ltd unless otherwise stated.
  
• You may not reproduce, copy, or distribute any content without written permission.
  

12. External Links

Our website may include links to third-party websites. We do not control these websites and are not responsible for their content, policies, or security. Customers are advised to read the terms and policies of external sites.

13. Complaints

If you are unhappy with our service:

• Please contact us directly by phone or email.
  
• We will aim to resolve complaints promptly, fairly, and in line with industry standards.
  
• If you are not satisfied, you may escalate your complaint to relevant regulatory bodies such as Ofgem or the Financial Ombudsman (if applicable).
  

14. Changes to Terms

We may update these Terms and Conditions at any time to reflect changes in law, regulations, or business practices. The latest version will always be published on our website.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Wise Energy Solutions Ltd
302 Clifton Drive South
Lytham St. Annes
Lancashire, FY8 1LH
Email: [email protected]
Phone: 01253 804 151